FAQ

Sending My Order
Do I order from you or IKEA®?
 You create your shopping list on IKEA®'s website, but then you send that list to us and complete our Order form to make your payment through us. We are essentially your personal shoppers. You tell us what you like, and we'll buy your items at IKEA® on your behalf. Complete ordering instructions are on the Order form. 
Can I order ANYTHING that IKEA® sells?
 We'll get just about anything that you can find on the IKEA® website and sold in the Charlotte store, even items that IKEA® won't sell and ship online. So if the item doesn't have a "Buy Online" button, you can still use the "Save to List" button and then send us your list. The one exception is we will not pick up food items, though we will eat some meatballs and lingonberry sauce in your honor while we're there. 
How much does it cost for shipping/home delivery?
 On our website order form, put in your product total and city to see the delivery fee. 
What forms of payment do you accept?
 Through PayPal, we are able to accept most major credit cards, even if you don't have a PayPal account. Look for the link on the PayPal page that reads "Don't have a PayPal account?" Of course, if you do have a PayPal account, you can pay with your account balance or connected bank account. 
How much does it cost to assemble my furniture?
 Assembly pricing depends on the individual item of furniture. See some sample rates on our Assembly page. Email us to get a quote or place your order, and we'll follow up. 
Do you assemble non-IKEA® furniture?
 Yes, sometimes we assemble flat pack furniture from other stores (Wayfair, Overstock, Amazon, Walmart, Target, etc.). Email us with your request and we'll get back to you with an assembly quote. 
When do you schedule assembly work?
 For small assembly jobs, we may do them at the same time as delivery if our delivery schedule allows this. Otherwise, we can return a day or two after delivery to do the assembly. 
Can you assemble IKEA furniture we get on our own?
 Yes, regardless of how you get the boxes to your home or office, we can assemble them at your site. 
Receiving My Order
How do I get IKEA® furniture from you?
 Essentially, you just give us a shopping list and payment, and we take care of the rest. We shop for you at IKEA® and deliver the order straight to your door at your home or office. Just put in your city on the Order form to calculate the fee and give us your address to schedule delivery. 
Do you deliver to __________?
 We'll generally deliver to any address within about half an hour’s driving time from RDU airport. We have all of our available cities listed on our order form. 
When is your next IKEA® trip / When will I receive my order?
 We go to IKEA® almost every week. Take the weekend to plan your purchase; order with us by Sunday and we'll deliver on Wednesday most weeks. 
What if some of my order items are out-of-stock at the IKEA® store?
 We'll try to get the out-of-stock items on our next trip. If you would rather cancel part of the order and get a partial refund for the missing items, we can do that too. 
After I've Opened the Box
What if I open the box and my furniture pieces are damaged?
 We'll get you a fresh box on our next trip at no additional charge and take back the damaged pieces or boxes. 
About NC Modern Furniture
How do I know I can trust your business?
 We do get this question about trust and security from time to time. We understand since we run an unusual business. Here are some points that may help: 1) We’ve been in business for 7 years and have an A+ rating with the Better Business Bureau, of which we are a member. 2) Our customers leave us great reviews on Yelp, Facebook, etc. and we have a great reputation. 3) ABC11 did a story on NC Modern Furniture a couple years ago. 4) Most importantly, we take payments through PayPal, which means you have their buyer protections on top of those with your credit card company. If you open a dispute claim with PayPal, they will immediately put a hold on your money until the dispute is resolved. We’ve never had to use this process, but it’s available to you. 
Why should I order from you and not IKEA® directly?
 1) IKEA® doesn't sell and ship all of their products online, so you can get access to their full product line by ordering through us.
2) If your items are out of stock, we'll keep looking for them every trip we make until we find them and bring them back for you.
3) We're a local company of Triangle residents like you. We also provide work to local refugees in our area so we can all prosper together.